Content operations executive

Content Operations Executive

Role

Content Operations Executive

Location

Soho, London / Hybrid

Salary

DOE / competitive

Job Specification

Purpose of the Role

To provide first-line support to drive high-quality content across the Creativebrief platform, supporting agency onboarding, content curation, and product excellence. You’ll play a pivotal role in maintaining the integrity of the platform’s content and data ecosystem and value to help improve the overall customer experience with Creativebrief.

Key responsibilities

Platform content & data management

  • Continuous review of agency profiles to ensure all content meets quality standards
  • Maintain dedicated brand landing pages to elevate core content

Agency onboarding & support

  • Coordinate agency onboarding and support customer experience

Product/Platform operations & improvement

  • Monitor platform performance and user feedback
  • Assist in testing new product features and contribute to UX/UI enhancements
  • Support cross-functional initiatives

Team support

  • Collaborate with internal teams to improve overall customer experience and platform performance
  • Perform regular operational tasks to support marketing & sales initiatives
  • Work closely on content marketing initiatives and events
  • Upload editorial content and support editorial initiatives 

General admin support

  • Support with new sales and renewal admin processes
  • Maintain customer and prospect data quality
  • Manage key email mailboxes for inbound enquiries

Skills & experience

  • Strong attention to detail
  • Comfortable working with structured data and processes
  • Systems-thinker who sees connections between product (platform), data and experience
  • Excellent communication and stakeholder management skills
  • A proactive mindset with a passion for the marketing and communications industry
  • Experience with CMS platforms and digital content workflows (desirable)

To apply please send a cover letter and CV to careers@creativebrief.com with ‘Content Operations Executive’ as the subject heading.

About Creativebrief:

Creativebrief connects progressive brands and modern agencies; feeding curious minds and opening new doors. We help brands unlock commercial advantage through our marketing intelligence platform, a daily destination for accessible content, and our pitch consultancy which aims to modernise agency search.

BITE, our editorial platform, explores new trends, boundary-pushing topics and creative work that is driving the industry forward. We aim to set a progressive industry agenda and are becoming an increasingly provocative, disruptive and modernising voice.  

How we work with brands

  • Pitch consultancy service: we’ve helped some of the most ambitious brands find new agency partners to drive future success. Brands include Starbucks, Virgin Atlantic, Hendrick’s, National Express, Finlandia Vodka, Lidl, Moet Hennessy, Fever-Tree and many more.
  • Marketing intelligence platform: our platform helps brands stay curious to the wider industry around them, enabling greater levels of creativity, connections that open both doors and minds and ultimately greater commercial success.

 How we work with agencies

We help agencies build fame and make connections that unlock long-term growth in a modern and dynamic way.

  • Consultancy & Development: by knowing an agency’s work, culture and ambition, we help them to cut through the noise in a hyper-competitive agency landscape.
  • Marketing & PR: our platform is an extension of an agency’s marketing strategy, enabling them to share their work, thinking and results with a highly engaged brand audience. Amplified through collaboration with BITE and our industry-renowned events.

Commitment to DEI

We value and respect all differences in all people (seen and unseen) and seek to provide an inclusive environment where people’s voices are heard and have equal access to contribute.

 Company benefits:

  • Private medical cover
  • Contributory pension scheme
  • Learning & development opportunities including access to incredible industry and partnership events
  • Office in vibrant central London area and hybrid working options